Shipping & Return
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
• Processing time: Within 24 hours
• Regular items Shipping time: Express Shipping（7-14 days）
Our Wigs can take 2-3 weeks.
You can track your order on these websites:
✅When your order amount is ≥ $90, we will ship via DHL worldwide. You can check the logistics information at the following URL.
✅If your address is in the United States, Canada, Australia, Germany, France, the Netherlands, Italy, Spain, Belgium, Luxembourg, South Africa, Jersey, Guernsey, the Isle of Man. You can check the logistics information at the following URL.
✅If your address is in the UK. You can check the logistics information at the following URL.
✅If your shipping address is not in the above country, you can check your logistics information at the following URL.
✅If you can't find your logistics information in the above link, it may be because the logistics provider has not synchronized the information in time, please try again after 24 hours or please contact our customer service.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 7 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please contact our Customer service at email@example.com
to get the returned address.